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Zensar Technologies Launches eSupport Mobile App, a Fully Integrated Mobile Support Solution
Zensar’s mobile support app brings an additional layer of Digital differentiation to its Multi-Vendor Hardware Maintenance and Support Services
Press Release | 30 Jan 2017
Westborough, MA, January 30, 2017: Zensar Technologies, a leading provider of digital solutions, software and infrastructure services, announced the launch of its eSupport Mobile App, a fully integrated mobile support solution that provides comprehensive case management, field engineering and technical support. The intuitive new mobile app enables users of Zensar’s eSupport Web portal to access world-class support functionality with the ease and agility of a truly digital experience – anytime, anywhere and anyplace.
Sandeep Kishore, CEO and Managing Director, Zensar Technologies commented, “Zensar continues to develop client focused services and solutions that distinguish us within the industry as a digital innovator and leader. The mobile app, our latest digital solution, is designed to enable our clients to further benefit from their investments and realize their Return on Digital™.”
Pinaki Kar, President and Head, Infrastructure Management Services and Cloud Business, Zensar Technologies said, “Our MVS client centric application is engineered to take our client support to the next level. Our solutions are created to be customer-centric in functionality, with the digital advantage. The objective of our new mobile app showcases our commitment to delivering recognizable business value for our clients.”
Scott Fiore, Senior Vice President, Global Operations and Alliances, Infrastructure Management Services and Cloud Business, Zensar Technologies added, “Our new eSupport Mobile App reinforces our approach to delivering Flexible, Integrated and Optimized Multi-Vendor Services. We are excited to launch this new app that increases our clients’ ease and flexibility working with Zensar as a third party maintenance provider.”
Zensar’s eSupport Mobile App enables support users to receive real time notifications via their smart device, and addresses the lifestyle needs of technical support contacts that are always on the go or working in and out of data center locations. The mobile app provides Zensar’s clients with the flexibility to open a support case in any manner by phone, email, web or mobile device.
Key features of the Zensar eSupport Mobile App include:
- Full Case Management
- Manage and Receive Case Notes
- Field Engineering and Parts Requests
- View System and Contact Information
- Ticket Event Notifications
- Upload Images to Support Requests
Zensar’s Multi-Vendor Services have been recognized by industry analysts and offer best in class service and delivery. Zensar’s long tenured client base reflects its dedication and commitment over the past 29 years for providing the most customizable and cost effective solutions in the industry. Zensar supports enterprise needs of today and the future through three customized Multi-Vendor Support packages – MVS, MVS+ and MVSlifecycle. Zensar’s Maintenance Support Portfolio includes support for OEM platforms. Learn more on Zensar’s web site.