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Zensar launches its First Customer Delivery center in Research Triangle Park (RTP), North America
Will leverage local talent and deepen customer engagement
Press Release | 10 May 2018
North America, May 10, 2018: Zensar, a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their Digital transformation journey, announced the launch of its customer delivery center in Research Triangle Park (RTP) Raleigh, North Carolina. The facility is strategically located in close proximity to key customers from the region, and is designed to provide customer support, consulting and training to local customer teams. This the company’s first customer centric nearshore delivery center in the region.
Sandeep Kishore, Chief Executive Officer and Managing Director, Zensar said, “North America is our biggest region and we are focused on making intense investments in this region. Some of our important customers are located in the vicinity, making the RTP a perfect location for our first nearshore customer delivery center here. We are committed to investing in building local talent that will strengthen our customer offerings. The facility will deliver on our business services, making us trusted partners to our customers.”
Durham Mayor Steve Schewel commented, “We are excited to have Zensar join the growing group of technology companies setting up operations in the RTP. Our facilities, coupled with the convenient location allows enterprises to harness local talent as well as leverage the benefits of operational excellence. We wish Zensar the best and hope to work with them closely.”
Venky Ramanan, Executive Vice-President and Head Platinum Accounts, Zensar commented, “RTP has emerged as an innovation hub, with a good pool of technology talent. It has been our endeavor to adopt a customer centric approach in giving excellent delivery to our customers. We look forward to training, learning and growing our operations in this region characterized by growth, innovation and diversity. Our team based in this location will be proactively working to enhance our relationship by engaging closely with the customer team.”
The delivery center is located in Durham in the RTP, having a seating capacity of approximately 200. The current plan includes hiring about 100 people, to be all local hires. The roles will span across a broad IT spectrum with developers, testing business analysts, data analysts, project leads, and project managers. The mix of employment will be both individual contributor and management. There is a provision to double the headcount up to 200 by end of 2019. The long term plan includes expansion in the total number of workforce by bringing in more customers to the fold.
RTP is considered one of the fastest growing innovation hubs in the US, having access to some of the top educational institutions located nearby. Additionally, the international airport of Raleigh offers global mobility with emphasis on ease of connectivity. The community is vibrant, connected and progressive making the area a hotbed of opportunity.
Zensar’s key verticals in the US region consist of Manufacturing, Retail, and Financial Services and Consumer businesses. The company has recently acquired Cynosure Inc. a Guidewire partner in the area of Property & Casualty insurance space. Over the last two years, the company acquired Keystone, a digital supply chain solutions entity and Foolproof, UK’s leading experience design firm. The company has a strong foothold across the continent, with a combination of sales, delivery, practice and leadership based here.