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Zensar launches customer delivery center in North America
News | 11 May 2018
RPG group IT firm Zensar, today announced the launch of its customer delivery center in Research Triangle Park (RTP) Raleigh, North Carolina. The facility is strategically located in close proximity to key customers from the region, and is designed to provide customer support, consulting and training to local customer teams. This the company’s first customer centric nearshore delivery center in the region.
Sandeep Kishore, Managing Director, Zensar said, “North America is our biggest region and we are focused on making intense investments in this region. Some of our important customers are located in the vicinity, making the RTP a perfect location for our first nearshore customer delivery center here. We are committed to investing in building local talent that will strengthen our customer offerings. The facility will deliver on our business services, making us trusted partners to our customers.”
The delivery center is located in Durham in the RTP, having a seating capacity of approximately 200. The current plan includes hiring about 100 people, to be all local hires. The roles will span across a broad IT spectrum with developers, testing business analysts, data analysts, project leads, and project managers. The mix of employment will be both individual contributor and management. There is a provision to double the headcount up to 200 by end of 2019. The long term plan includes expansion in the total number of workforce by bringing in more customers to the fold.
Durham Mayor Steve Schewel said, “We are excited to have Zensar join the growing group of technology companies setting up operations in the RTP. Our facilities, coupled with the convenient location allows enterprises to harness local talent as well as leverage the benefits of operational excellence. We wish Zensar the best and hope to work with them closely.”
Venky Ramanan, Executive Vice-President, Zensar added, “RTP has emerged as an innovation hub, with a good pool of technology talent. It has been our endeavor to adopt a customer centric approach in giving excellent delivery to our customers. We look forward to training, learning and growing our operations in this region characterized by growth, innovation and diversity. Our team based in this location will be proactively working to enhance our relationship by engaging closely with the customer team."
RTP is considered one of the fastest growing innovation hubs in the US, having access to some of the top educational institutions located nearby.
Zensar’s key verticals in the US region are manufacturing, retail, financial services and consumer businesses.