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Zensar helps Morrison Utility Services embark on RPA led transformation
Press Release | 25 Jul 2017
United Kingdom, July 25, 2017: Zensar Technologies, a leading provider of digital solutions, software and infrastructure services, announced that the company is helping Morrison Utility Services (MUS), the UK’s largest, dedicated, independent utility services provider with its process transformation roadmap and be an early adopter of Robotic Process Automation (RPA) in redefining operations.
Morrison Utility Services aims to leverage the latest technological solutions to reinvent its customer service experience. Zensar has enabled the creation of an RPA framework to integrate seamlessly with the business operations and drive tangible benefits.
Sandeep Kishore, Chief Executive Officer and Managing Director, Zensar Technologies commented, “Globally, automation has enabled enterprises to become nimble and more strategic in achieving their business initiatives. At Zensar, we have successfully helped multiple enterprises worldwide realise the Return on Digital® through innovative and disruptive solutions and services. It is encouraging to partner with and enable the vision of Morrison Utility Services as they embark on the innovation path to realise the benefits of robotic process automation.”
Commenting on the benefits from the project, Graeme Cross, Director of Business Systems, Morrison Utility Services said, “Zensar understands our business and has enabled us to focus on innovating our technology strategy. At Morrison Utility Services, our clients remain our focus, and we constantly endeavour to offer a first-class experience to them. We believe in taking the first steps towards adopting innovative technology to enhance the end customer experience. We are confident that by leveraging robotic process automation, we will create new benchmarks in our service standards.”
According to Chaitanya (Chai) Rajebahadur, Senior Vice-President and Head, Europe, Zensar Technologies, “Morrison Utility Services leads by example in their industry. The organisation understands the importance of introducing RPA in some of their processes, clearly indicating the investment in the future of their customer relationships. We are glad to have worked with their Business Systems team on this initiative. The RPA business initiative will further strengthen the already existing strategic relationship with Morrison Utility Services.”
Zensar and Morrison Utility Services teams have collaborated to enable intelligent automation of MUS’s current finance accrual process. Zensar worked with the business users in understanding the process blueprints and execution, and developed a working model for enabling AI led automation of the entire accrual process cycle. By adopting RPA, Morrison Utility Services will drive significant cost optimisation, quality improvements and productivity gains. It will also enable them to improve their service quality and customer experience as more processes are automated with this initiative.
About Morrison Utility Services
Morrison Utility Services is the UK’s largest, dedicated, independent utility service provider, working in long-term frameworks on behalf of regulated asset owners across the electricity, gas, telecommunications and water sectors. Morrison Utility Services is a part of M Group Services.