Zensar enables Sanlam to deliver company-wide Digital Transformation
Press Release | 23 May 2019
South Africa, May 23, 2019: Zensar, a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their digital transformation journey, has partnered Sanlam, a leading insurer from South Africa in its digital transformation aimed at providing cutting-edge market solutions for its millennial generation consumers. Zensar’ s Robotic Process Automation solutions, with the team’s digital capabilities has driven this enterprise wise mandate for Sanlam.
Sandeep Kishore, Chief Executive Officer and Managing Director, Zensar stated, “Our work with Sanlam, a company at the forefront of digital innovation underlines our expertise and capability. Sanlam was keen to enhance customer experience and engagement, empower their workforce to be ahead of the digital curve and we are delighted to have helped them in this initiative. We look forward to a continued partnership of success.”
According to Hennie De Villiers, deputy CEO of Sanlam Personal Finance – the retail unit of leading African insurer Sanlam, “We see technology playing a key role in how our customers interact with us and make decisions in future. Our company-wide digitization has accelerated due to Zensar’ s proven expertise in automation and digital implementation. We are driven by the need to create compelling experiences for our customers in their interactions with us.”
Harish Lala, Senior Vice President and Head, Africa, said, “It is heartening for us to have enabled an established brand like Sanlam to get started on a seamless digital automation path. One of the key differentiators of Zensar lies in the investment we make in training the local workforce in digital technologies and placing them at our customer locations like we have done at Sanlam. We understand the sector, have the proven expertise and talent available to empower enterprises like Sanlam who are looking at a digital-centric customer strategy.”
The underlying objectives of the digital transformation mandate at Sanlam was to leverage Robotic Process Automation to create a simpler, hassle-free and enjoyable experience for the customer. These initiatives resulted in Sanlam’s workforce to be deployed in other customer engagement tasks.
Zensar’ s Robotic Process Automation CoE (Center of Excellence) identified the business challenges and then created robots assigned with the task of customer centric conversation and engagement. Acting as digital recruits, these robots have helped in streamlining customer centric operations, bringing in a higher level of responsiveness with enhanced customer experience and satisfaction.