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Zensar Bot goes 'Live' at SILICA
Zensar's Robotic Process Automation to enable South Africa's leading financial services group enhance customer services
Press Release | 8 Feb 2017
February 8, 2017, Pune: Zensar Technologies, a leading provider of digital solutions, software and infrastructure services, announced that it’s ‘Bot’ has gone live at Silica Software Solutions, a leading technology and service provider in the Financial Services industry in South Africa. Zensar’s Bot displays the company’s preparedness in the area of Robotics Process Automation. The key benefits will involve visible scalability and agility to the company’s overall operations and business. This is a multi-year initiative and will involve implementing Zensar’s Return on Digital™ strategy to help enhance quality of service to its customers, while helping improve revenues. Silica’s main objective is to secure and grow its market leadership positions in South Africa, while continuing its expansion into the rest of Africa.
Commenting on this significant win, Sandeep Kishore, CEO and Managing Director, Zensar Technologies said, “Global businesses need to work on being relevant for a digital driven marketplace and RPA is the first step towards getting there. Our decade long engagement with Silica has been a successful one and we are confident that they will find clear business outcomes from our Bot, helping them realize Return on Digital™.”
“The RPA initiative with Zensar will assist Silica with accelerating delivery on our strategy to digitise our services by automating repetitive tasks and creating integration across legacy systems with limited API capabilities.” said Garth Smith, CIO, Silica Holdings and MD, Silica Software Solutions.
Prameela Kalive, Executive Vice-President and Head, Custom Applications Services, Zensar Technologies said, “This is indeed a very strategic milestone for us in our innovation journey. Automation will play a critical role in enabling enterprises having global ambitions to remain competitive. This project displays our readiness to take on next-generation digital transformation initiatives. Our capabilities in the RPA space will help Silica make the next leap towards growth and operational efficiencies.”
“Today, while Digital technologies are bringing disruption in every industry, they are bringing new opportunities too. Process Automation presents one such opportunity and we are glad that Silica one of our long-standing partnerships in the region, who has always been at the forefront of technology, has embraced RPA with Zensar’ s Return on Digital™ model, to help automate the processes, bring agility, efficiencies and growth. With successful live Bots, these business outcomes leading to enhanced value are assured,” commented Harish Lala, Senior Vice-president and Head, Africa, Zensar Technologies.
As part of the scope of work, Zensar will provide Silica end-to-end process automation, aimed at making their business processes more agile, accurate, and cost-effective. The team will introduce RPA led scalable automation, helping with more efficient management of increased customer volumes. The desired outcome involves better efficiencies, enhanced customer satisfaction, ease of doing business and subsequent increase in revenues.