SAP AMS 24x7 support for a leading US medical device manufacturer
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Vyaire medical required a quick ramp up of support team with strict resource constraints. There was lack of documentation for processes and systems leading to lack of standard procedures. There was also no set methodology for knowledge acquisition, transition and management. Requirement of niche skills made the project more challenging as well
We partnered with Vyaire to support their enterprise application and bring in enhancements and upgrades.
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