Revolutionizing Customer Service for a Networking Giant With a First-time Fix Program
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Are you looking to improve your customer experience and reduce customer servicing costs?
Our client, a multinational computer networking company, faced significant challenges in resolving service requests, including failures, delays, and increased operating expenses due to incorrect resolutions.
We helped the client implement our first-time fix program by building a machine-learning model, resulting in substantial cost savings and improved customer experience. It also decreased the annual first-time fix failure rates by approximately 9,000 requests.
Read our success story to know more.