Enabling customer engagement for a consumer electronics giant
Consumer services
The Client is a consumer electronics and networking company headquartered in California. Dive in to know, how we solved challenges like inadequate customer support, addressing customer issues in social media, and lack of welcome email for new customers purchasing online.
We happened to renew the customer engagement plan for their customers and developed a salesforce marketing cloud-based solution which showed a tremendous increase in sales from their eCommerce portal.
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