Zensar Technologies to Showcase Case Management Solutions at the Pegaworld 2016 : Westborough, MA
Press Release | 3 Jun 2016
Zensar Technologies, a leading digital solutions and technology services company, will exhibit innovative new solutions at the Tech Pavilion at Pega’s annual user conference, Pegaworld 2016, June 5-8 at the MGM Grand in Las Vegas, NV. Zensar will showcase a digital demonstration featuring Pega Case management through Bot Engines. Pegaworld brings together thought leaders in business and IT that are using Pega technology to solve complex business process problems.
Commenting on the participation, Sandeep Kishore CEO and Managing Director, Zensar Technologies said, “Zensar’s partnership with Pegasystems is core to our digitization journey. Pega’s strategic application development, coupled with Zensar’s extensive domain experience and system integrator capabilities help our customers reinvent their go to market strategy, making it competitive and dynamic.”
“Text based information sharing is the latest trend in communication and information exchange.” stated Prasad Deshpande, Senior Vice-President, and Global Head, Custom Applications Practice, Zensar Technologies. “Our demonstration on Pega Case management through Bot Engines will help attendees understand the benefits of a seamless experience without leaving the messaging application, making it convenient for the user.”
Zensar’s team will be demonstrating this solution led by a technology showcase featuring Pega Case Management. The joint solution enables customers and Customer Service Representatives (CSRs) in case management through messaging bots that are capable of understanding the intent of users, extracting relevant information and carrying out the next viable steps. The solution incorporates Augmented Reality (AR) using the Pega Mobile software development kit to link the physical world with the digital world, while providing an on-demand overlay of Next Best Action information making the process of diagnosis easier.