We help retailers orchestrate orders intelligently across every channel, location, and fulfillment model. Our Order Management services unify inventory, orders, payments, and returns into a single, real-time decision engine. By combining deep retail expertise, cloud-native architectures, and AI-led accelerators, we enable faster fulfillment, lower costs, and consistent customer experiences — at scale, even during peak demand.
What sets us apart
What we offer to help you grow
DemandNova
Industryleading demand forecasting solution that fuses internal and external data to accurately predict demand.
ZAIRA
AI-enabled immersive reality accelerator enhancing 3D models for improved visualization and commercial or inhouse use.
Transform2Micro
Framework transforming monolithic applications into cloud‑native microservices for scalable, modern architectures
GenAI Powered Orders Summarization
Converts complex order logs into concise AI-driven insights for faster issue resolution.
Integrated Order Tracking Platform
Provides a unified realtime timeline of order status across multiple systems.
Benefits
Discover how our supply chain control tower solution enables data-driven decision-making and enhances collaboration.
20%–30%
Reduced shipping, handling, and operational costs
20%
Faster fulfillment through intelligent routing and orchestration
Our sub-offerings
OMS Advisory and Platform Selection
We help retailers assess their business needs, the complexity of their omnichannel operations, and growth plans to select the right OMS platform. We guide build-vs-buy decisions, evaluate leading OMS solutions, and define a clear implementation strategy aligned to cost, scalability, and time-to-value.
Enterprise Architecture and Roadmapping
Our enterprise architects design future-ready OMS ecosystems that integrate seamlessly with e-commerce, POS, WMS, ERP, and cloud platforms. We create scalable, secure roadmaps that support omnichannel growth, peak volumes, and long-term modernization goals.
OMS Configuration and Custom Extensions
We configure OMS platforms using rule-based workflows and targeted custom extensions to match unique retail processes. We ensure optimal order routing, fulfillment logic, and exception handling while minimizing over-customization and accelerating deployment.
OMS Configuration and Custom Extensions
We enable real-time, resilient integrations between OMS and critical retail systems. Our integration services ensure seamless data flow across channels, accurate inventory visibility, faster order processing, and consistent customer experiences across touchpoints.
Returns and Reverse Logistics Enablement
We streamline returns and exchanges by enabling intelligent reverse logistics workflows. We automate return authorization, refunds, and restocking while improving visibility, reducing operational costs, and delivering a frictionless post-purchase customer experience.
OMS Performance Benchmarking
Our performance benchmarking services assess OMS scalability, order processing speed, fulfillment accuracy, and peak readiness. We identify gaps against industry best practices and provide actionable recommendations to optimize performance and ensure consistent outcomes.
AI-led Insights and Order Intelligence
We embed AI and gen AI into OMS to deliver real-time order insights, anomaly detection, and intelligent summaries. Our solutions help operations and service teams resolve issues faster, improve decision-making, and continuously optimize fulfillment performance.
Client stories that speak for themselves
Our trusted partners
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Through our partnership with Salesforce, we deliver a cloud-native Order Management System built on Customer 360 that unifies the entire order lifecycle. This modern platform enables intelligent order routing, buy online pickup in store (BOPIS), shipping, returns, and seamless fulfilment across channels, empowering retailers to provide consistent, connected customer experiences while improving operational efficiency and speed.
Shopify is a commerce platform that powers scalable online and omnichannel retail by combining integrated storefronts, secure payments, and extensible order management capabilities into a single, flexible ecosystem. It enables brands to launch quickly, adapt to evolving customer demands, and seamlessly connect digital and physical channels for sustained growth.
Fluent Commerce provides a high-performance, headless OMS designed for agility and scale. With real-time inventory visibility, intelligent fulfilment orchestration, and robust omnichannel capabilities, the platform enables businesses to optimize operations, reduce costs, and deliver faster, more reliable customer experiences, supported by strong certification and compliance standards.
Medusa delivers an open-source, headless, API-first commerce platform built for maximum flexibility and control. Its modular architecture, rich customization options, and seamless integrations support scalable omnichannel experiences, while enabling rapid innovation and certifications that accelerate time to market.
Recognitions we’re proud of
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Meet our industry experts
Executive Vice President - Manufacturing and Consumer Services, and Chief Growth Officer
Senior Vice President and Global Delivery Head
Vice President, Manufacturing and Consumer Services
Vice President and Delivery Head
Associate Vice President and Global Head - Industry Solutions Group, MCS
Associate Vice President - Product Engineering
Associate Vice President and Head of Merchandising and Travel, Leisure, and Hospitality GTM and Partnerships and Alliances
Join the team
Join the team
In the fast-moving world of consumer services, we bring the perfect balance — big enough to scale with confidence, yet small enough to care deeply. We’re fiercely passionate but refreshingly kind — zealots for delivering exceptional experiences, without the ego. What sets us apart is our authenticity. We show up as ourselves: genuine, straightforward, and human. We lead with pride, not pressure; fuel progress through collaboration, not competition. People aren’t resources to us — they’re the reason we exist. We work hard, laugh often, and look out for one another because we believe growth should be a shared journey. At the heart of our vertical is a simple truth: happy employees create happy clients. For us, employee happiness isn’t a metric — it’s a way of life.