Enhanced onboarding completion rates
Automation-led operations
30 bps Retention lift
Intelligent workflow
Zensar and Newgen transform content and workflow operations with AI-driven automation, industry expertise, and legacy modernization capabilities.
Zensar can rapidly digitize workflow and optimize customer journeys aligned to industry-specific challenges. This enables faster time-to-value for clients by seamlessly integrating Newgen solutions to address use cases such as onboarding, lending, underwriting, and compliance with agility and at scale.
Zensar and Newgen collaborate to deliver cost-optimised digital transformation for insurers.
The solution enhances operational efficiency, reduces costs, and drives personalised customer engagement across every touchpoint.
Enables insurers to streamline processes while delivering consistent, data-driven customer experiences.
With its BFS expertise and strong integration capabilities, Zensar enables seamless connectivity between Newgen LOS and core systems, addressing challenges around process inefficiencies, compliance, and turnaround time.
NewgenONE ECM is a content management platform that enables organizations to capture, digitize, manage, and govern enterprise content throughout its lifecycle.
NewgenONE CCM enables personalized, omni-channel customer communications by generating, managing and delivering documents like statements, letters, and notifications efficiently.
Newgen Banking solutions like LOS and Onboarding, built on a low-code process automation platform, streamlines end-to-end customer journeys, enabling faster loan processing, seamless account opening, and improved compliance.
Newgen Insurance solutions leverage low-code process automation to streamline underwriting and claims, enabling faster decision-making, improved risk assessment, and efficient claims settlement, with better compliance and customer experience.
“We are pleased to enter into this alliance with Zensar to explore enabling organizations globally to drive automation at scale and speed. Zensar's deep domain expertise, combined with our proven platforms, will deliver transformational outcomes for enterprises, allowing them to achieve operational excellence, improve customer experiences, and drive continuous innovation.” - Rajvinder Singh Kohli, SVP, Sales, Newgen Software
Selecting the right Newgen implementation partner is critical to maximizing the value of your automation investment. Zensar combines expertise in workflow automation, business process automation (BPM), enterprise integration, AI, cloud, and legacy modernization to help organizations streamline operations, modernize business processes, and improve customer experiences. From process discovery and solution design to implementation, integration, optimization, and managed services, Zensar delivers scalable solutions aligned to measurable business outcomes. This approach is strengthened by expertise in Digital transformation, application modernization, and enterprise transformation initiatives.
Newgen helps organizations automate a wide range of document-intensive and customer-facing processes. Common use cases include customer onboarding, loan origination, account opening, claims processing, contract lifecycle management, case management, procurement approvals, employee onboarding, invoice processing, compliance workflows, and Enterprise Content Management (ECM) for document-intensive operations. By combining workflow automation with intelligent decision-making, organizations can improve productivity, reduce manual effort, increase process visibility, and accelerate business outcomes.
Newgen provides purpose-built capabilities for digital lending, customer onboarding, KYC verification, loan origination, credit assessment, document management, servicing workflows, and regulatory compliance. Financial institutions can streamline lending operations, reduce turnaround times, improve customer experiences, and gain greater visibility across the lending lifecycle. Organizations also use Newgen's Customer Communication Management (CCM) capabilities to deliver personalized, compliant, and omnichannel customer communications across the lending lifecycle. Zensar supports these initiatives through its experience in Banking & Financial Services and enterprise automation programs.
Insurance organizations use Newgen to automate policy issuance, underwriting support, claims intake, assessment, adjudication, settlement, renewals, customer servicing, compliance, and document management workflows. Automation helps improve operational efficiency, increase accuracy, accelerate claims resolution, and enhance policyholder experiences. Combined with intelligent workflow capabilities, insurers can digitize end-to-end business processes while maintaining governance and regulatory compliance requirements.
Newgen accelerates digital transformation by digitizing manual processes, automating workflows, improving collaboration, and enabling faster decision-making through its low-code platform. Organizations can modernize operations without significant disruption while improving business agility, customer experience, and operational efficiency. When combined with enterprise integration, cloud modernization, AI-powered automation, and application modernization strategies, Newgen becomes a key enabler of enterprise-wide transformation initiatives. Organizations looking to embed intelligence into business processes can further extend these capabilities through Zensar's AI Services offerings.
Yes. Through REST APIs, connectors, and enterprise integration frameworks, Newgen integrates with ERP systems, CRM platforms, SAP, Oracle, Salesforce, Microsoft Dynamics, core banking systems, document repositories, cloud applications, and other enterprise technologies. This includes integrating with both modern cloud platforms and legacy enterprise applications, enabling organizations to modernize incrementally without disrupting critical business operations. Zensar's Newgen Consulting and integration Services help organizations create connected digital ecosystems that support long-term scalability.
Low-code platforms help organizations accelerate application delivery and workflow modernization without extensive custom development. Businesses can rapidly build, modify, and deploy process-driven applications while reducing development cycles, improving agility, and lowering operational complexity. Low-code platforms also support legacy modernization by enabling organizations to digitize and automate business processes without replacing core systems all at once. This approach allows organizations to respond faster to changing business requirements while supporting long-term transformation goals.
Zensar helps organisations maximise value from Newgen by combining consulting, solution architecture, implementation, enterprise integration, AI-led digital transformation, cloud, governance, optimisation, and managed services capabilities. With experience across complex enterprise environments and industry-specific transformation programmes, Zensar supports the full lifecycle of automation - from strategy and process design to deployment, integration, continuous improvement, and measurable business outcomes.
Every successful automation initiative starts with understanding business processes, technology landscapes, integration requirements, and transformation priorities. Zensar works with organizations to identify opportunities for business process automation, workflow automation, Enterprise Content Management, digital lending, insurance automation, and enterprise integration before creating a phased implementation roadmap aligned to business objectives. Whether you're evaluating Newgen for the first time, modernizing existing workflows, or expanding enterprise automation initiatives, a structured assessment of business processes, integration requirements, and future-state architecture helps ensure long-term success.
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