Up to 40% reduction in onboarding drop-offs: through AI-led, hyper-personalized, and assisted digital journeys.
AI is reshaping banking from speed to empathy, enabling hyper-personalized, omnichannel experiences across onboarding and servicing. The discussion highlighted AI-driven automation, virtual advisors, and predictive intelligence that improve efficiency, reduce drop-offs, and enhance engagement. Success depends on responsible AI, strong data governance, and a balance between automation and human oversight to deliver scalable, compliant, and customer-centric outcomes.
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Key takeaways
30–50% improvement in operational efficiency: (including faster ticket resolution and automation gains), with measurable cost savings and higher NPS.
~30 basis point improvement in customer retention models using AI-driven predictive analytics and proactive engagement strategies.
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Our speakers
VP and Global Head of BFS Consulting and Industry Solutions, Zensar Technologies
Head of Consulting and Business Solutions, Newgen Software
Associate Manager Marketing, Newgen Software