Jun 20, 20241 min read
A US-based state federal government, frustrated with unsatisfactory service quality and expensive processes, transitioned from a third-party vendor system to a robust technology solution that is better equipped to deliver superior services to its citizens.
Zensar and ServiceNow tailored a strategy to deliver a centralized IT service portal, consolidated reporting and metrics, cross-departmental support, greater visibility into IT assets, and a simplified chargeback process.
The resulting solution enabled an easy IT asset request process, prevented outages, and increased the productivity of the IT infra services team.