Key Highlights
70 percent
overall Average Handling Time reduction
30 percent
compliance improvement
50 percent
annual savings
Overview
Client: A network leader providing cutting-edge networking solutions for homes, businesses, and service providers across global markets
Location: San Jose, California
Industry: Network service provider
Market: USA
Challenges
Managing 20K+ annual transactions across 15 countries, nine languages, and 1,500+ vendors/formats.
Repetitive, time-consuming tasks on Oracle Financials, WebADI, SFDC, with no vendor guidelines, creating redundant processes.
Inefficient operations handled by a 14-person team, leading to productivity bottlenecks.
Solution
Successfully automated multiple processes across the client’s finance and sales ops landscape.
Leveraged Gold-level partnerships with Automation Anywhere and expertise in Oracle R12.
Implemented hyper-intelligent automation tailored to manage complex, high-volume operations.
Impact
70 percent overall AHT reduction.
30 percent compliance improvement.
50 percent annual savings.
13+ business processes automated.