Building a Future-Ready
Digital Experience Platform
for the Next 100 Years
Key highlights
80+ websites modernized
Consolidated a sprawling estate of 80+ WordPress and JavaScript sites built up over the client's 100-year history.
A new DXP platform
Advised the client through its DXP tender process and planned the shift to a new Liferay-based platform.
100% teamwork, zero waste
A highly collaborative, iterative approach aligned every deliverable to the client's long-term DXP goal.
Summary
The client's digital estate of 80+ WordPress and JavaScript websites was struggling to keep pace with its ambitions. The team began with BAU support and discovery, then advised the client through its DXP tender process and planned the shift to a new, Liferay-based platform for its priority sites.
Client overview
A century of building research, testing, and industry impact
The client, a leading global organization in building research, testing, and materials, was founded over 100 years ago. From conducting on-site product certifications to influencing policy through research and reporting, they have much to share. Still, their digital estate of 80+ WordPress and JavaScript websites struggled to support these ambitions.
The client needed help leveling up its digital maturity, leveraging data, process, structure, and automation to do more with less.
Challenges
Digital complexity was holding back ambitious growth
Fragmented digital estate: A patchwork of 80+ WordPress and JavaScript websites had grown up around the client's many products and services, without a consistent structure.
Limited digital maturity: The client needed to leverage data, process, structure, and automation to do more with less.
Shifting priorities: As a dynamic business, the client's priorities moved rapidly and sometimes conflicted, making clear, well-communicated decision-making essential.
No platform strategy: There was no clear long-term plan for the technology platform that could support the client's priority sites in the future.
Solutions
From BAU support to a new digital experience platform
The team partnered with the client to understand its challenges and goals, starting with BAU workstreams that supported teams with small discovery programs and operational support, including analytics recommendations and ticket support. This work progressed into documentation that paved the way for future projects, including design personas, a content production guide, and customer portal journey mapping.
As a result, the client shifted to a new platform, and the team advised them throughout the DXP tender process, setting out detailed plans to map and rebuild their priority sites on Liferay.
BAU support and discovery
Supported teams with small discovery programs and operational support, including analytics recommendations and ticket support.
Content and persona documentation
Produced design personas, a content production guide, and customer portal journey mapping to pave the way for future projects.
DXP tender advisory
Advised the client throughout its DXP tender process as it shifted to a new platform.
Priority site mapping and rebuild planning
Developed detailed plans to map and rebuild the client's priority sites on Liferay.
Business outcomes
100% teamwork, with zero wasted effort
The partnership gave the client a clear path from a sprawling estate of 80+ WordPress and JavaScript websites to a single, modern Liferay-based platform. BAU support and discovery work laid the foundations, including design personas, a content production guide, and customer journey mapping that informed the client's decision to shift to a new platform; the team also advised them throughout the DXP tender process and planning for their priority sites.
Because the client is a dynamic business with rapidly shifting priorities, the approach remained highly collaborative and iterative throughout, with every deliverable aligned to their long-term DXP goal, deprioritizing features that wouldn't be needed in the future and identifying every opportunity for rework and reuse along the way.
