Leading Global Public Health Agency Strengthens Finance, Procurement, and HR through Global Systems Modernization
Key highlights
30+ dashboards, 300+ reports
Self-service dashboards, pages, and reports delivered across Finance, HR, and Procurement, backed by numerous ETL routines
IATI standards compliance
A reusable IATI publication tool helped the client comply with International Aid Transparency Initiative Standards
18+ leave types supported
One of the most complex leave and absence implementations delivered, covering more than 18 distinct types of leave
Summary
Zensar partnered with the client on a Global Systems Modernization (GSM) transformation spanning finance, HR, and procurement. The engagement delivered a customized Oracle-based analytics solution, an IATI compliance enablement framework, a reimplemented Leave and Absence solution, and an Oracle IPM-based invoice automation solution that enables self-service reporting, IATI Standards compliance, and simpler, faster, smarter processes across the client's operations.
Client overview
Advancing global health through coordinated action, innovation, and international collaboration
Founded in 1948, the client is a global agency that connects nations, partners, and people to promote health, keep the world safe, and serve the vulnerable so everyone, everywhere can attain the highest level of health. The client leads global efforts to expand universal health coverage, directs and coordinates the world's response to health emergencies, and promotes healthier lives from pregnancy care through old age, guided by its triple billion targets.
Zensar has been engaged with the client since 2015, delivering application development and managed services through a hybrid onsite-offshore delivery model using agile methodologies, with development, testing, sprint management, and support activities managed through JIRA.
Challenges
Manual fragmented processes slow decision-making and operational efficiency across core functions
Business users lacked self-service capability and had to rely on IT teams to create even simple reports, slowing down decision-making across finance, procurement, and projects.
The client's reporting and disclosure processes needed to comply with International Aid Transparency Initiative (IATI) Standards.
Existing HR leave and absence processes were complex and manual, with multiple business gaps that made everyday transactions slower than they needed to be.
Invoice processing across finance and procurement relied on manual capture and archiving, limiting the speed and consistency of the accounts payable process.
Overall, the client needed its processes across finance, HR, and procurement to become simpler, faster, and smarter, without compromising compliance
Solutions
Modernizing core operations through self-service analytics, automation, and compliance enablement
Zensar delivered a customized analytical solution meeting requirements across finance (grants and expenditures, fixed assets, procurement), projects (operational planning and monitoring), a custom bolt-on for Oracle IPM (image and process management), and a new bespoke solution for travel analytics to enable faster, centralized decision-making.
The team built an IATI enablement framework that lets any non-profit organization become IATI compliant in a short span of time, reimplemented the client's HR leave and absence solution by addressing and automating multiple business gaps for the user's convenience, and implemented Oracle IPM for AP invoice automation, comprising APIA component infrastructure set-up and APIA learn-set creation and support for read-rate improvement.
Self-service BI and reporting
Customized analytical solution across finance, projects, and travel analytics to enable self-service reporting and faster decision-making.
IATI compliance framework
Built a reusable enablement framework that helps any non-profit organization become IATI-compliant in a short span of time.
HR leave and absence reimplementation
Reimplemented the leave and absence solution, covering 18 distinct types of leaves and addressing business gaps and automating processes for user convenience.
Oracle IPM invoice automation
Implemented AP invoice automation with APIA component infrastructure set-up and learn-set creation to improve read rates.
Solution enablers
Agile, Hybrid Delivery Model
An on-site/offshore team delivering through Agile methodologies, with development, testing, sprint management, and support managed via JIRA.
Oracle EBS & IPM Expertise
Deep expertise across Oracle EBS, IPM, Business Intelligence, ServiceNow, and SharePoint Admin, plus bespoke .Net applications.
Reusable IATI Framework
A reusable compliance framework that can be extended to help other non-profit organizations become IATI compliant.
Long-Term Strategic Partnership
A partnership with the client since 2015 spanning application development and managed services.
Business outcomes
Accelerating decisions and streamlining core operations through self-service and automation
With this implementation, Zensar enabled the client's users to self-serve by creating their own reports with ease, while establishing a structured support engine in the background for operational queries. The overall solution comprises 30+ dashboards, 85+ pages, and 300+ reports, along with numerous ETL routines. Zensar's IATI publication tool helped the client comply with IATI Standards.
The HR leave and absence reimplementation delivered one of the most complex leave and absence solutions, covering more than 18 distinct leave types. The Oracle IPM implementation, a joint initiative between the client's finance and procurement department and its regional offices, automated invoice creation through system-based approval workflows, auto-capture, and auto-archiving of invoice documents.
