Global Shared Technology
Services Provider Unifies
Endpoint Management Across a
Complex Hybrid Environment
Key highlights
9 organizations supported
Delivered full-lifecycle Intune management across nine global organizations, including WTO, ICC, UN Women, UNIDO, UNOCHA, UNCCD, WMO, ITU, and INTERPOL.
5 platforms unified
Consolidated VDI, Microsoft Intune, Windows 365 Cloud PC, Azure Virtual Desktop, and VMware Horizon under one L3 support model.
L3 endpoint support
End-to-end endpoint administration spanning device management, security, and cloud workspaces.
Summary
The client engaged Zensar for L3 endpoint administration spanning VDI, Microsoft Intune, security, and cloud workspaces. The engagement covers full lifecycle management of Intune deployments across multiple global organizations, Windows 365 Cloud PC management, Azure Virtual Desktop (AVD) configuration and support, and VMware Horizon infrastructure management, unifying endpoint management, strengthening security, and reducing operational overhead across a fragmented, hybrid device landscape.
Client overview
Delivering scalable technology services to a global community of organizations
With over 50 years of experience, the client supports the digital transformation and future of the international organizations it serves, delivering scalable, innovative solutions through a cost-effective shared services model. This engagement extends that partnership into L3 endpoint administration, covering VDI, Microsoft Intune, security, and cloud workspaces, helping the client's global community of organizations modernize device management, strengthen security posture, and adopt modern cloud-based endpoint technologies.
Challenges
Fragmented endpoint operations limit scalability, security, and user experience
Endpoint management was fragmented across platforms, with legacy infrastructure limiting performance and scalability.
Manual device configuration and troubleshooting created significant overhead, and user experience was inconsistent across VDI and physical devices.
Centralized policy enforcement and compliance were lacking, and visibility into security posture and threat response was limited.
Migrating from on-premises to cloud environments was complex, and redundant tools and manual effort drove up operational costs.
Managing hybrid user profiles across VDI and cloud was difficult, delaying the adoption of modern OS versions and features.
Solutions
Unifying endpoint management through integrated L3 support across devices, VDI, and cloud
The team delivers Microsoft Intune Environment Management with full lifecycle management of Intune deployments across multiple global organizations, including seamless device onboarding, deployment, and lifecycle management. Integration and policy management for Microsoft Defender for Endpoint strengthens the security layer. In contrast, Windows 365 Cloud PC management, Azure Virtual Desktop (AVD) configuration and support, and VMware Horizon infrastructure management bring VDI and cloud workspace environments under a single, unified L3 support model.
Microsoft Intune environment management
Full lifecycle management of Intune deployments across multiple global organizations, with seamless device onboarding, deployment, and lifecycle management.
Security integration for endpoints
Integrate and manage Microsoft Defender for Endpoint policies to strengthen threat detection across managed devices.
Cloud PC and AVD management
Windows 365 Cloud PC Management and Azure Virtual Desktop (AVD) configuration and support for scalable, secure virtual workspaces.
VMware Horizon infrastructure management
End-to-end management of VMware Horizon infrastructure supporting the Client's VDI environment.
Business outcomes
Transforming endpoint operations with unified management, stronger security, and scalable cloud workspaces
The engagement delivered unified endpoint management with streamlined onboarding and policy enforcement across platforms, and enabled scalable, secure Windows 365 Cloud PC environments with Intune integration.
Unified endpoint management: Streamlined onboarding and policy enforcement across platforms.
Cloud PC and AVD enablement: Delivered scalable, secure Windows 365 environments with Intune integration, and enabled multi-session AVD desktops with secure, policy-driven management.
VDI performance and continuity: Upgraded infrastructure and improved user profile management to improve VDI performance and continuity.
Security modernization: Strengthened threat detection and response across all device types.
