Key highlights
24x7 access
Citizens can access census information anytime via natural-language interactions.
Voice enabled
Inclusive access for visually impaired users through speech input and output capabilities.
AI-powered search
Intelligent retrieval of census data with Azure AI Search and Azure OpenAI.
Summary
A leading national statistics agency partnered with Zensar to modernize access to census data via an AI-enabled knowledge platform. By leveraging Azure OpenAI, Azure AI Search, document intelligence, and speech services, the solution transformed static census reports into an interactive experience, enabling citizens, investors, and government stakeholders to retrieve information quickly through conversational text and voice interfaces.
Client overview
A government-owned statistics and data agency manages and publishes large-scale demographic and socio-economic datasets that support national planning, policy development, academic research, and public information services. Serving citizens, businesses, researchers, and government departments, the organization sought to modernize public data access by leveraging advanced AI technologies.
Challenges
Unlocking faster and more inclusive access to national census information
The client maintained large volumes of census information across extensive PDF reports and documents. Retrieving specific information often required manual searching and interpretation, limiting accessibility and user adoption. Additionally, traditional interfaces did not adequately support users who required assistive technologies, including visually impaired individuals. The organization sought a solution that could provide intuitive access to trusted information, support voice-based interactions, deliver accurate responses, and scale to accommodate growing public demand while maintaining security, reliability, and governance standards expected of a government service.
Solution
AI-powered conversational search for government census information
Zensar developed an end-to-end intelligent information retrieval platform powered by Microsoft Azure AI services. Census data stored as PDFs was extracted, structured, and enriched with Azure AI Document Intelligence. The processed information was indexed in Azure AI Search to enable advanced keyword and vector-based retrieval. Azure OpenAI delivered contextual responses to user queries, while Azure Speech Services enabled voice-based interactions to improve accessibility. The platform was secured using Azure Web Application Firewall and Prompt Shield, ensuring safe and reliable access to government information and a natural, conversational user experience.
Solution enablers
Technology stack
Azure OpenAI, Azure AI Search, Azure Blob Storage, Azure Functions, Azure App Service, Azure Speech Services, Azure AI Document Intelligence
Zensar services
AI Strategy, Conversational AI Development, Cloud Engineering, Data Processing and Integration, Accessibility Enablement, Application Security
Microsoft Azure services
Azure OpenAI, Azure AI Search, Azure Speech Services, Azure Functions, Azure Blob Storage, Azure Web Application Firewall
Government and security
Prompt Shield, AI Guardrails, Secure Information Retrieval, Application Security Controls
Business outcome
Delivering inclusive, intelligent, and secure access to public census information for all citizens
The AI-powered platform transformed how citizens interact with government census information by making data easier to find, understand, and use. Through conversational search and voice-enabled capabilities, the solution expanded accessibility and increased public engagement, delivering valuable demographic insights. Advanced AI-powered search significantly improved information retrieval efficiency while maintaining data integrity and security. The scalable architecture also positions the organization to expand access to additional public datasets, creating a future-ready foundation for broader digital government initiatives and data-driven citizen services.