Key highlights
15 countries
Standardized Manhattan WMS rollout across global distribution centers.
600+ reports
Developed operational and business reporting framework for warehouse visibility.
35+ enhancements
Business-specific enhancements delivered to support operational requirements.
95%
inventory accuracy attained through optimized warehouse processes and enhanced inventory control.
Summary
A leading global sporting goods retailer entrusted Zensar to deliver a large-scale Manhattan WMS transformation, spanning solution design, configuration, integration, testing, and deployment across distribution centers in 15 countries. Combining deep Manhattan WMS engineering expertise with Sierra, its proprietary quality intelligence platform, Zensar standardized warehouse operations, connected critical warehouse ecosystems, improved inventory accuracy to over 95%, and established a scalable foundation for the client's global supply chain operations.
Client overview
Global WMS rollout powered by Sierra, Zensar’s Quality Intelligence Platform
The client is a global leader in sporting goods, delivering sports footwear, apparel, and accessories to customers worldwide. As part of its supply chain modernization strategy, the organization selected Manhattan WMS as its strategic warehouse management platform and embarked on a global transformation to standardize warehouse operations across distribution centers and geographies. Zensar was chosen for its deep Manhattan WMS engineering expertise, Sierra-powered quality intelligence approach to testing at scale, and proven ability to deliver a scalable, repeatable deployment model that could address regional operational requirements while establishing a consistent global warehouse operating framework.
Challenges
Scaling a global WMS rollout while standardizing operations across diverse distribution networks
As part of its global supply chain modernization strategy, the client selected Manhattan WMS as its enterprise warehouse management platform. With an initial rollout spanning six major regional distribution centers and a broader ambition to standardize warehouse operations across 15 countries, the organization needed an implementation partner capable of delivering at global scale while addressing diverse regional requirements.
The program involved coordinating parallel deployments, integrating disparate warehouse ecosystems, and building consistent WMS capabilities across geographies. This required a scalable, repeatable implementation approach that could balance global standardization with local operational needs. With multiple go-lives progressing simultaneously, the client also needed a consistent, data-driven approach to testing that could provide end-to-end visibility into defects and release readiness, reduce reliance on manual country-by-country validation, and safeguard quality across the global rollout.
Solution
Driving global warehouse standardization with a scalable, quality-led Manhattan WMS framework
Zensar led the end-to-end Manhattan WMS implementation for the transformation across 15 countries. The engagement spanned solution design, configuration, development, testing, deployment, and post-production support.
Sierra, Zensar’s proprietary quality intelligence platform, was embedded across the testing lifecycle to automate testing, strengthen defect analytics, and provide release readiness visibility. With parallel country go-lives, Sierra enabled earlier defect detection, reduced manual effort, and helped safeguard timelines while maintaining quality.
Zensar also integrated Manhattan WMS with material handling equipment, carrier networks, and external warehouse systems, and delivered 35+ business-specific enhancements and 600+ reports to improve warehouse visibility and decisions.
Global WMS implementation:
Implemented Manhattan WMS using Zensar's standardized deployment framework and reusable accelerators across distribution centers, delivering 35+ business-specific enhancements.
Connected warehouse ecosystem:
Integrated Manhattan WMS with MHE platforms, carrier networks, and external systems.
Quality Intelligence with Sierra - Zensar's proprietary quality intelligence platform:
Leveraged Sierra to maintain a consistent quality bar across 15 simultaneous country rollouts, automating test execution, surfacing defects earlier, and giving program leadership real-time visibility into release readiness.
Warehouse intelligence and reporting:
Developed 600+ reports to improve visibility, monitoring, and decision-making.
To learn more about Zensar’s Manhattan WMS capabilities, click here.
Business outcome
Delivering standardized, visible, and accurate warehouse operations at global scale
Zensar enabled the client to establish a standardized warehouse operating model across 15 countries, improving inventory accuracy to over 95% and strengthening visibility across its global distribution network. Leveraging deep Manhattan WMS expertise, reusable delivery accelerators, and Sierra, Zensar’s quality intelligence platform, the transformation enhanced release quality and ensured consistency across parallel country go-lives. Connected warehouse systems, streamlined processes, and data-driven reporting improved operational efficiency, decision-making, and multi-brand fulfillment, while creating a scalable, future-ready foundation for continued warehouse modernization and supply chain growth.