Key highlights
>95 percent
success with accurate and fast replies
6.
extra territories chosen for solution expansion
Challenges
A luxury retailer with outlets across Europe wanted to explore gen AI in HR operations.
The goal was to enable employees to self-serve and find answers to HR queries independently.
Solution
1.
Developed a generative AI-powered HR chatbot proof of concept (POC) on Azure infrastructure using Azure OpenAI's large language model.
2
Integrated 68 HR policy documents from the UK into the system.
3.
The chatbot provided accurate answers to HR policy questions, referencing source documents.
Impact
App performance
The People team rated the app highly, confirming it addressed most employee queries.
Policy gaps
The POC identified policy document gaps, prompting HR to address them.
Phase two POC
A second-phase POC, incorporating HR documents from seven countries, is under client consideration