Key highlights
>20% Improved payment performance
Simplified payment journeys helped improve on-time payments and collection performance while reducing reliance on customer support.
~30% Faster global and future readiness
A scalable, configurable platform enabled international payments while creating a foundation for evolving business requirements.
~35% Cost savings from legacy exit
Decommissioning legacy technology reduced operational costs while improving platform stability, maintainability, and agility.
Summary
Zensar delivered a custom Oracle APEX–based franchisee invoice and payment portal for new payments, addressing pain points in the existing platform. The modern digital experience improves franchisee engagement and adoption, increases on‑time payments, reduces OSD call volume, strengthens collection outcomes, supports international payment processing and future‑state needs, and delivers cost savings by decommissioning legacy technology.
Client overview
Modernizing the franchisee invoice-to-payment journey
Zensar helped the client modernize its franchisee invoice-to-payment journey, replacing a fragmented legacy experience with a streamlined, self-service platform built on Oracle APEX. Beginning with stakeholder discovery, the engagement focused on simplifying invoice visibility and payments, improving franchisee adoption, and strengthening collection performance.
A user-centric, iterative approach brought invoicing, payment workflows, and international payment capabilities into a scalable digital experience. Continuous feedback, testing, and phased rollout supported smooth adoption, while legacy decommissioning reduced support dependency and created a more stable, cost-efficient foundation for future growth.
Zensar’s Brief - Steps taken by Zensar
Conducted stakeholder discovery to identify operational pain points, franchisee needs, and collection challenges
Applied a design‑led, user‑centric approach to create an intuitive and modern digital experience
Built the solution iteratively on Oracle APEX, integrating invoices, payments, and international payment capabilities
Enabled continuous testing, feedback loops, phased rollouts, and decommissioned legacy systems post-adoption
Beyond the Brief - How it helped the client
Increased on-time payments and improved overall collection rates
Reduced OSD and support call volumes through better self‑service and visibility
Enabled international payment processing and scalability for future business needs
Achieved cost savings and greater platform stability by retiring legacy technology
Challenges
Legacy systems limited scalability, accuracy, and operational visibility
The client was dealing with an underperforming legacy payments and invoicing platform that lacked transparency, flexibility, and ease of use. Fragmented systems and manual processes resulted in delayed payments, inconsistent collection rates, and heavy reliance on support teams, driving up OSD call volumes.
Franchisees had limited visibility into invoices and payment status, leading to confusion and missed deadlines. Additionally, the platform did not support international payment processing or scale to future business needs, while operational costs remained high due to outdated technology.
Solutions
A unified Oracle APEX platform for seamless invoicing, payments, and collections
Zensar delivered a modern Franchisee Invoice and Payment Portal by transforming the client’s legacy platform into a custom Oracle APEX-based solution. The engagement began with deep stakeholder discovery to understand operational gaps, user pain points, and collection challenges.
Using a design-led, agile approach, Zensar built an intuitive self-service experience that provided real-time invoice visibility and seamless, secure payment workflows, including support for international payments. The team developed the solution iteratively, with continuous testing, feedback loops, and phased rollouts to ensure high adoption and minimal disruption. The legacy system was decommissioned post-implementation, reducing costs, improving stability, and creating a scalable foundation for future needs.
User‑centric platform modernization
Modernized the legacy payments platform on Oracle APEX, delivering an intuitive, user‑friendly interface that simplified invoice access and payments while driving franchisee adoption.
Integrated invoice and payment workflows
Unified invoice visibility, payment initiation, and status tracking into a single self‑service portal, reducing manual effort, errors, and dependency on support teams.
Global payment enablement
Enabled secure international payment processing, enabling franchisees to pay through global methods while ensuring compliance, scalability, and readiness for future expansion.
Agile delivery and legacy decommissioning
Using iterative development and continuous feedback, the solution ensured smooth adoption and enabled safe decommissioning of legacy systems, driving cost savings and stability.
Business outcomes
Zensar transformed the client’s legacy Franchisee Invoice and Payment Portal into a modern, scalable digital ecosystem that streamlined payments, improved collections performance, and enhanced operational efficiency. Simplified invoice access and self-service payment workflows increased on-time payments, strengthened collection outcomes, and reduced reliance on support teams, leading to lower OSD call volumes.
The solution also enabled international payment capabilities, extending support to global franchisees while improving the overall user experience. By leveraging Oracle APEX, agile delivery, and intuitive design, Zensar successfully retired legacy technology, reducing operating costs and improving platform stability. Together, these enhancements delivered measurable business value and established a future-ready payments ecosystem, providing a strong foundation for continued growth, innovation, and evolving business needs.
Improved on-time payments through simplified, transparent invoice and payment access
Reduced OSD and support call volumes via self-service capabilities
Increased collection efficiency with integrated, automated payment workflows
Lowered operational costs and improved stability by retiring legacy systems