Key highlights
30%
faster onboarding; new product in three months
100%
paperless and automated calculations
Global lending platform modernization
Challenges
Client wanted to reimagine customer journeys on their platforms with an experience-first approach, driving stronger lending metrics.
Solution
1.
Applied design thinking to craft user-friendly personal loan forms and co-design with users.
2.
Migrated system capabilities to the enterprise level with API-based third-party integrations.
Impact
1.
Better management decision-making process using digital dashboards
2.
30% reduction in client onboarding time
3.
69% increase in capturing the data
4.
24/7 lending that is easy, simple, and intuitive