Automation enabled workplace support services, which were differentiator for service providers a few years ago, have become a fundamental requirement today. As enterprises move towards a user and business-centric view, workplace services also increasingly involve cloud, mobility, and collaboration enablement with a clear view of business impact. Zensar is witnessing more demand for end-to-end workplace services rather than piecemeal projects.
Our ‘User-First’ approach provides IT service availability view from end-users’ lens, along with enterprise-wide visibility of user experience and productivity. Zensar is among the few providers recognized by Industry analysts, for offering KPIs that provide visible business benefits in enterprise IT performance.