Search and AI-driven Analytics: The new milestone in the Analytics Journey
The importance of Business Intelligence and Analytics has grown significantly over time with factors such as increasing data volume, decreasing data storage cost, and cloud adoption acting as tail-winds. While businesses have put their faith in BI and Analytics tools and related...
Leveraging Augmented Intelligence as the Next Growth Driver
AI – is it ‘Artificial intelligence’ or ‘Augmented Intelligence’? Is there a difference? Well, one must give due credit to Hollywood for making AI a popular and fascinating concept for the masses. In 1927, we saw the first movie with hints of...
We Must Stop Being Quiet and Speak Up Against Racism
These are no longer unprecedented times, these are troubling times. We wake up each day to face a new COVID-19 challenge, but that doesn’t mean other important issues can be put on hold. We must still tend to life, and here in...
COVID-19 accelerates the Digital Transformation of the Insurance Sector
COVID-19 has impacted regions across the globe, creating a whirlwind effect on consumers, businesses, and the entire workforce. Mid-sized property and casualty insurance companies have not been spared. Today’s market volatility is affecting these businesses, and technology has the potential to transform...
Decoding the AI Revolution in Transforming Employee Experience
In our previous blog, we talked about organizations reimagining employee experience to create a more engaged and productive workforce. With evolving technology, employees expect personalization in every aspect of their lives, including their experience at work. While smaller companies may find it...
Driving Engagement, Business Alignment, and Innovation through HR Digital Transformation – A Practitioners’ Journey
Never was the power of technology so beautifully put to use until the recent few years, where every leader from across domains has leveraged it to delight customers and employees alike. Technology has democratized engagement and experience, empowered organizations, and, most importantly,...
Re-thinking Digital Workforce with Intelligent Automation and the Digital Worker
Twenty years ago, less than 10 percent of humans were connected to the internet, and today over 60 percent of the world’s population is connected and highly dependant on the world wide web. Engineering innovation and the use of machines have helped...
AI in manufacturing: Tackle COVID-19 impact on inventory and warehouse management
Manufacturing is one of the hardest-hit sectors because of the country-wide lockdowns caused by the COVID-19 pandemic. As per a survey conducted in March by the Institute for Supply Chain Management, nearly 75% companies reported disruptions in one form or the other...
From OmniChannel to UniChannel — can Virtual Assistants fundamentally change how Customer Service works today
The Smart Speaker install base in the US is growing at 40% .This rate is faster than any other consumer device in the last century — pretty remarkable when you know that these other devices include Radio, TV, Smartphone, PC, and the Internet!...
Customer Experience during the COVID19 pandemic
I know, when companies everywhere are struggling to keep their heads above water in view of the global coronavirus pandemic, it is challenging to discuss Customer Experience. The C-Suite has their hands full dealing with business continuity plans, ensuring their employees’ and customers’ safety, enabling remote workers, and doing...