Quality & Service Management

ISO 9001, ISO 20000 and CMMI frameworks are the foundation for Zensar’s Quality and Service Management System (QMS). The purpose of QMS is continuous improvement. Quality Policy and Objectives are established and are reviewed annually for the applicability and suitability of the organization.
Quality Policy – 
We are committed to meet customers’ needs and expectations by delivering industry-relevant services and solutions, through continual improvement of our processes and systems.
Quality Objectives
  • Deliver services and solutions that meet customer requirements
  • Continually enhance external and internal customer satisfaction
  • Drive cost optimization, automation and digitalization within the organization

    quality and service management
person walking