Key highlights
25
faster time-to-market
18%
lower total cost of ownership
7%
increase in customer satisfaction scores
Overview
A not-for-profit insurance provider specializing in windstorm and hail coverage for homes and commercial establishments partnered with Zensar to modernize its core systems. The engagement focused on migrating from on-premises Guidewire systems to the latest cloud release, upgrading data platforms, and reimagining digital portals. Using Zensar’s HXI Framework and Intelligent Guidewire Factory, the team delivered faster time-to-market, reduced ownership costs, and a cloud-ready platform built for future scalability.
Challenges
1
Legacy Guidewire v9 systems constrained scalability and slowed product releases.
2
Disconnected DataHub and InfoCenter limited real-time analytics and external integrations.
3
Outdated digital portals impacted user experience and engagement.
4
High talent attrition risk as teams sought work on modern technology stacks.
5
Complex migration requirements across PolicyCenter, BillingCenter, ClaimCenter, DataHub, InfoCenter, and digital portals.
Solution
1
Migrated on-premises Guidewire PolicyCenter, BillingCenter, and ClaimCenter v9 to the latest cloud version.
2
Upgraded DataHub and InfoCenter to v10.3, enabling advanced analytics and integration with external data feeds.
3
Re-implemented digital portals, including ProducerEngage and CustomerEngage, with modern UX and functionality.
4
Applied Zensar’s HXI Framework to define personas and map user journeys, then built them on the latest Guidewire digital portals.
5
Executed the complete upgrade and migration through Zensar’s “Intelligent Factory” for design, coding, testing, and documentation.
Impact
25% improvement in speed to market for policy and claims delivery.
18% reduction in total cost of ownership via optimized cloud infrastructure.
7% increase in net promoter score, signaling higher customer satisfaction.
Improved employee retention by providing teams with cutting-edge cloud platforms.
Future-ready, scalable platform aligned with ongoing digital transformation goals.