Key highlights
25
faster time-to-market
18%
lower total cost of ownership
7%
increase in customer satisfaction scores
Overview
A not-for-profit insurance provider specializing in windstorm and hail coverage for homes and commercial establishments partnered with Zensar to modernize its core systems. The engagement focused on migrating from on-premises Guidewire systems to the latest cloud release, upgrading data platforms, and reimagining digital portals. Using Zensar’s HXI Framework and Intelligent Guidewire Factory, the team delivered faster time-to-market, reduced ownership costs, and a cloud-ready platform built for future scalability.
Challenges
1.
Legacy Guidewire v9 systems constrained scalability and slowed product releases.
2.
Disconnected DataHub and InfoCenter limited real-time analytics and external integrations.
3.
Outdated digital portals impacted user experience and engagement.
4.
High talent attrition risk as teams sought work on modern technology stacks.
5.
Complex migration requirements across PolicyCenter, BillingCenter, ClaimCenter, DataHub, InfoCenter, and digital portals.
Solution
1.
Migrated on-premises Guidewire PolicyCenter, BillingCenter, and ClaimCenter v9 to the latest cloud version.
2.
Upgraded DataHub and InfoCenter to v10.3, enabling advanced analytics and integration with external data feeds.
3.
Re-implemented digital portals, including ProducerEngage and CustomerEngage, with modern UX and functionality.
4.
Applied Zensar’s HXI Framework to define personas and map user journeys, then built them on the latest Guidewire digital portals.
5.
Executed the complete upgrade and migration through Zensar’s “Intelligent Factory” for design, coding, testing, and documentation.
Impact
25% improvement in speed to market for policy and claims delivery.
18% reduction in total cost of ownership via optimized cloud infrastructure.
7% increase in net promoter score, signaling higher customer satisfaction.
Improved employee retention by providing teams with cutting-edge cloud platforms.
Future-ready, scalable platform aligned with ongoing digital transformation goals.