Key Highlights
62%
efficiency boost
10%
improvement in agent satisfaction
30%
cost reduction
Overview
With a view to modernize legacy systems and improve operational agility, the client embarked on a comprehensive transformation journey. Zensar led the transition to Guidewire Cloud, revamping the digital user experience and setting the foundation for continuous enhancement through ongoing upgrades.
Challenges
Outdated core systems Sought to modernize core systems and transition to a cloud-based infrastructure.
Limited digital capabilities Required enhanced digital capabilities to improve user experience and streamline operations.
Solution
Migrated to Guidewire Cloud Implemented and transitioned the full insurance suite to Guidewire Cloud, ensuring robust and scalable operations.
Built a seamless digital portal Developed a seamless digital portal to enhance user experience, facilitating better interaction and transaction processes.
Upgraded to JDP Initiated the upgrade of the digital portal to JDP, enhancing functionality and user engagement.
Impact
Improved processing efficiency Ensured a 62% increase in efficiency in straight-through processing for auto new business, significantly reducing manual effort and improving turnaround times.
Increased agent satisfaction Enhanced approval ratings by agents, reflecting a 10% increase in satisfaction with streamlined processes and tools.
Reduced operational costs Achieved a 30% cost reduction through optimized CapEx and OpEx, ensuring more efficient allocation and use of resources.