Seamless account opening with enhanced UX
Lower TCO with enhanced API cloud infrastructure
Faster GTM with CI/CD and DevOps automation
Client overview
We partnered with a US digital bank to modernize the bank’s commercial and digital banking capabilities through cloud migration, streamlined account onboarding, API optimization, and data engineering. This collaboration enabled faster go-to-market, improved customer experience, and reduced operational cost, helping the bank scale securely and stay competitive in a digital-first landscape.
Challenges
1.
Inflexible and costly infrastructure:
Encountered limitations in performance and scalability due to lack of cloud-native infrastructure.
2.
Poor account opening experience:
Lost potential customers due to friction in the account opening journey.
3
Complex IT landscape:
Struggled to manage and integrate multiple banking applications across the enterprise.
4.
Underperforming API infrastructure:
Faced bottlenecks in digital operations due to under-optimized API cloud infrastructure.
Solution
1.
Agile cloud modernization:
Migrated applications to Microsoft Azure for enhanced performance and cost efficiency.
2.
Seamless digital account opening:
Designed and launched a new website.
3.
API cloud optimization:
Improved API infrastructure and integrations.
4
Application management and enhancement:
Provided ongoing support and enhancements for key applications, including ServiceNow, Horizon XE, Montran, Power Apps, and Netwrix.
5.
Digital storefront implementation:
Developed a digital banking storefront for better user experience.
6.
Data engineering and DevOps:
Implemented CI/CD automation for faster go-to-market and deployment cycles.
Impact
Seamless account opening experience:
Enhanced website functionality improved onboarding and customer engagement.
Optimized API cloud infrastructure:
Reduced the total cost of ownership (TCO) and increased efficiency.
Improved application performance:
Ensured seamless integration and management of critical banking applications.
Accelerated GTM and deployment:
Accelerated product releases with CI/CD automation.
Superior customer experiences:
Strengthened digital banking capabilities, making services more intuitive and accessible.
