$600K
saved through corporate payments revamp
70%
reduction in false positives for payments
30%
lower TCO with next-gen AMS
Overview
With its 'experience-led everything' approach, Zensar has been a strategic partner to a major bank in South Africa for over a decade. This long-standing collaboration has been anchored in financial services expertise and the application of emerging technologies to drive continuous innovation and operational excellence.
Challenges
1.
Outdated corporate payments infrastructure: Needed to modernize corporate payments systems without compromising on cost efficiency.
2.
High rate of false positives: Faced accuracy issues in payment processing due to frequent false positives.
3.
Rising operational costs: Experienced growing operational expenses due to legacy AMS practices.
4
Inefficient testing for digital platforms: Suffered from slow and resource-heavy testing processes for digital banking applications.
5.
Fragmented user experience across channels: Struggled to deliver seamless user journeys across digital channels due to siloed service management.
Solution
1
Corporate payments advisory: Provided expert guidance and support for the bank’s Corporate Payments Transformation program.
2.
Advanced security and compliance: Implemented IBM Guardium for improved fraud detection and transaction security.
3.
Automated regression testing: Delivered automated testing solutions for the bank’s Trade Online platform.
4
Managed services for digital channels: Provided ongoing management and support for corporate banking digital platforms.
5.
Next-gen AMS: Offered application management services to streamline IT operations and optimize cost efficiency.
Impact
$600K savings: Delivered significant cost reductions through corporate payments transformation.
70% fewer false positives: Enhanced transaction accuracy and reliability.
65% higher testing efficiency: Automated regression testing strengthened digital platform performance.
30% lower TCO: Reduced operational costs with optimized application management.
Processed 40% of Africa’s transaction volume: Demonstrated the bank’s scale and efficiency in the market.
$230K annual savings from channel upgrades: Enabled cost-effective banking solutions through continuous innovation.