Key highlights
£1Bn fixed-rate loans achieved in one year
Achieved +41 NPS; leading score in SMB banking
Five compliance projects ensured regulatory rigor
Overview
We partnered with a specialist bank in the UK to deliver end-to-end digital transformation across savings, lending, treasury, and payments. Over two years, the collaboration led to the launch of six new banking products, five regulatory compliance initiatives, and robust systems integration using platforms like nCino and Salesforce.
Challenges
1
Lack of ecosystem integration Struggled to create an integrated digital ecosystem across savings, lending, treasury, and payments.
2.
Balancing expansion and compliance Encountered difficulties in expanding product offerings while maintaining strict regulatory compliance.
3.
Unreliable API availability Faced challenges in ensuring 24x7 system availability for open banking APIs.
Solution
1
Product launches and regulatory compliance Launched six new banking products and implemented five regulatory compliance projects.
2.
End-to-end systems development Developed end-to-end system solutions across platforms such as nCino, Salesforce, data, and core banking, ensuring seamless integration and functionality.
3.
24x7 system availability Developed a new data store and implemented enhanced security measures for round-the-clock system availability.
Impact
£1 billion in fixed rate loans Secured within a year.
+41 NPS Positioned the bank among the top in UK SMB banking.
Sustained growth Strengthened operational efficiency and regulatory adherence.