Zensar Technologies Partners with Aternity Inc. to Expand its Managed Services Footprint Globally for End User Experience Management
News | 21 Oct 2014
Zensar’s End User Experience Management Service leverages Aternity’s platform enabling enterprises to see real time application and device performance from an end user perspective; and to measure, manage and improve user productivity on any device, any application and any location
Zensar Technologies IM Inc., the infrastructure management services unit of Zensar Technologies Ltd, a leading software and infrastructure management services provider, today announced continued momentum for its End User Computing Practice by teaming up with Aternity to launch an End User Experience Management (EUEM) offering for its enterprise customers worldwide. As enterprises adopt the constant stream of new business-critical applications delivered via the cloud or on premise, running on physical, virtual and mobile devices, IT must keep pace to ensure quality of service and workforce productivity. Zensar’s EUEM Service arms IT with performance and analytics from the perspective of the end user's device. By understanding the user’s experience of all applications across all devices, enterprises can measure, manage and improve application performance, usage, adoptability, device performance and workforce productivity.
According to research by Gartner, Inc., “The cost-benefits of labor arbitrage are approaching exhaustion, and users expect more. Surveys show that 67% of EUS buyers claim they would pay more for proactive and predictive services that prevent problems before they occur.” “Employees today expect the ability to work from their device of choice – whether desktops, laptops or mobile devices, and seamless performance from anywhere at any time,” said Ankit Ghosh, Senior Vice President and Head of Global IM practices, Zensar Technologies. “This anywhere, any time and any device work culture has redefined how the end user works and connects to enterprise infrastructure, and organizations are increasingly challenged with providing a seamless end user experience. By partnering with Aternity, enterprises benefit from real-time visibility and proactive monitoring of the end user experience and are equipped to ensure successful outcomes of their strategic IT initiatives including Cloud, Virtual Workplace and Enterprise Mobility/BYOD rollouts.”
With Aternity’s Workforce Monitoring Platform as its foundation, Zensar’s EUEM Service offers real end user experience monitoring of all applications in an enterprise’s IT infrastructure, including mobile, virtual and physical devices. Zensar’s EUEM Service now enables enterprises to address key challenges associated with managing today’s converged cloud, virtual and mobile infrastructures, such as: Enabling visibility into ROI for cloud, mobility or virtual workplace initiatives and ensuring successful deployments by capturing real time data around application, device performance, latency and user behavior. Complimenting enterprise mobility and BYOD initiatives to provide real time end user experience on mobile devices which traditional mobile device management cannot provide. Proactively identifying and resolving problems impacting the workforce’s ability to execute key business activities. Cost-justifying data center or application refreshes by identifying the causes of poor application performance. Validating that the applications delivered by IT service providers, outsourcers or cloud providers meet expected SLAs. Optimizing desktop configurations for a geographically dispersed workforce to ensure excellent end user experience. “Zensar’s proven capabilities and expertise in end user computing and infrastructure management fit seamlessly with Aternity’s mission to optimize the productivity of the tech-dependent workforce,” said Trevor Matz, president and CEO of Aternity. “Using Aternity Workforce APM uniquely positions Zensar to provide real-time visibility into the end user’s experience, ensuring service levels and IT infrastructure supports increased workforce productivity.
” Zensar partners with clients to holistically align IT programs and goals with enterprise strategy to deliver flexible solutions that drive business processes as well as improve the availability, reliability and performance of Data Center, Security and Compliance, and End User Computing infrastructure. Utilizing its multi-shore methodology Zensar delivers best-in-class IT services through its global delivery centers including Westborough, MA; Slough, UK; Veenendaal, The Netherlands; Shanghai, China; Pune, India and Hyderabad, India. Source: Gartner “Market Trends: End-User Service Value Crisis Demands Investment and Innovation,” Analyst Gianluca Tramacere and Rob Addy, March 29, 2013. For more information about Zensar’s EUEM services, visit: http://www.zensar.com/it-infrastructure-management-service/end-user-computing/end-user-experience-management