Zensar is mentioned in Gartner ‘Competitive Landscape: Consulting and System Integration Service Providers for Robotic Process Automation’

Pune, India, September 12, 2018: Zensar, a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their Digital transformation journey, announced that it has been recognized in the (*) Gartner ‘Competitive Landscape: Consulting and System Integration Service Providers for Robotic Process Automation’ [ID: G00367111] authored by Gartner Analysts Arup Roy , Cathy Tornbohm (Published Date: 9 August 2018)

This research focuses on the key competitive dynamics, how future RPA service providers will evolve and what technology product managers should do about it. Zensar is listed as one of the Representative Vendors in the report.

The key findings from this Research are as follows: (*)

• Most providers have a nondifferentiated offering and competitive positioning. A one-size-fits-all process for RPA methodologies and services is not suitable or differentiated; clients want industry-specific automation strategies and hand holding
• Building a business case to evaluate the business benefits of RPA and justify investments is challenging. Often, the lack of a solid business case is the key challenge for the long-term roadmap and scalability of RPA projects
• Buyers’ preference to set up a COE and execute RPA on their own is a threat and may thwart the growth of RPA services for providers

Key recommendations (*)

To exploit IT service market dynamics, technology product managers responsible for RPA and automation services should:

• Build industry-based process maturity models for front-, middle- and back-office activities to illustrate where RPA could be used, and lay out the automation alternatives. Use these to upsell more complex machine-learning-led automation projects
• Build reusable business case diagnostics working with process mining and discovery tools to evaluate and accelerate important business outcomes, such as time to market, operational efficiency, cost savings and improved productivity for high-value resources
• Develop tiered solution offerings to help clients’ COE endeavors by offering COE setup and governance consulting services, process automation discovery services, frameworks for scalable RPA technology selection, and managed services for RPA.

Sandeep Kishore, Chief Executive Officer and Managing Director, Zensar said, “Our inclusion for the first time in this list underlines the strides we have made in helping our customers achieve Return on Digital® through the next level of automation at an enterprise scale. We continue to invest in building on creating new eco-systems like Intelligent Automation, led by Artificial Intelligence as we aim to provide scale and flexibility to companies that want to see clear business outcomes on implementation of such programs.”

Commenting on the same, Prasad Deshpande, Senior Vice-President and Global Head of Central Practices Organization, Zensar said, “Our team is working towards creating future ready platforms focusing on Intelligent Automation by enabling enterprises seamlessly move to a digital workplace framework which will help accrue additional benefits. We are focused on understanding our customer’s business challenges in-depth with our consultative approach, which coupled with our SI experience, makes us a trusted partner. “

The team at Zensar has taken the leap towards integrating new forms of automation that acts as a crossover of humans and bots. The focus is on creating future oriented frameworks, moving from RPA to machine-based learning (ML) to cognitive capabilities, culminating in Artificial Intelligence (AI) embedded at an enterprise scale. The key differentiator of the capabilities lies in the combination of having the experience as a System Integrator and the expertise of in-house AI and ML practitioners who can design a comprehensive Intelligent Automation framework. This new way of working is designed to empower both human and digital workers to build smart, efficient, flexible, at scale operations that are future driven.

Key offerings include: 

• BOT Enabled Business Process Management enables enterprises to leverage systems which execute key business rules
• Intelligent Automation-Machine Learning models to improve analytical capabilities, in-turn effecting informed business process execution. 10-30% Manual interaction for training
• Cognitive AI Based Automation-Augmenting automation from managed automation with Cognitive AI to self-learning business process execution, to reduce manual interaction

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