Managed Workplace

360 degree visibility around end user issues and real time end user productivity

Single point of contact for enterprise total end user outsourcing

Zensar’s digital solution brings differentiators such as Zero Moment of Support (ZMOS); Proactive End User Support Services; Proactive and Predictive support; Virtual Assistant using NLP; Shift-Zero using Self-heal, Managed Mobility with Mobile Data Intelligence (MDI); and User Persona Intelligence (UPI). Zensar’s Digital Workplace transformation is enabled by The Vinci™, our intelligent managed service platform, to provide proactive end user experience monitoring, machine learning, self-healing, workplace automation and data analytics.


An “Outside-In” approach enables 1) IT to react before users react 2) IT leaders a 360 degree visibility around end user issues and its impact to business irrespective of how well backend infrastructure works and 3) Senior management to see real time end user productivity and outcome of key technology / process investments.

Key Performance Indicators

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Zensar Technologies Named in Gartner 2017 Magic Quadrant for Managed Workplace Services, North America and Gartner 2017 Magic Quadrant for Managed Mobility Services, Worldwide.

* Gartner Magic Quadrant for Managed Workplace Services, North America [G00312948] Analysts Daniel Barros, Helen Huntley, Karen A. Hobert, January 30, 2017. Gartner Magic Quadrant Managed Mobility Services, Worldwide [G00294111], Analysts Katja Ruud, Eric Goodness and Leif-Olof Wallin, October 27,  2016.

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