Conversational AI
Cognitive conversations through NLP
Voice-based enterprise assistant
At Zensar we believe the advances in Conversational Systems will have a huge bearing on how businesses achieve their objectives. Therefore, we have built strong capabilities in Conversational AI and are already working with customers to address their pain points. Our solutions focus on making the conversations contextual, dynamic and personal- almost human like with text, speech and vision used as modalities used for exchanging information and to detect context.
Zeva is Zensar’s voice-based enterprise personal assistant. With features of enterprise integration, email integration and Google search integration, Zeva has an in-built self-learning capability based on its usage pattern. Built on an AI based Q&A system, Zeva maintains context in the conversation using voice authentication and offline speech features.

Key Performance Indicators

Empower Sales Productivity
Provide quick insights and answers to sales professionals to save and invest time with prospects more diligently.

Improved Customer Care
Manage routine customer issues and route it to the customer care executives only when some intervention is needed.

Smart in-store Assistant
Enrich shopping experience. Provide personalized product recommendations, product details, in-store navigation and personalized offers/promotions.

Empower Sales Productivity
Provide quick insights and answers to sales professionals to save and invest time with prospects more diligently.

Improved Customer Care
Manage routine customer issues and route it to the customer care executives only when some intervention is needed.

Smart in-store Assistant
Enrich shopping experience. Provide personalized product recommendations, product details, in-store navigation and personalized offers/promotions.