Quality and Service Management
ISO 9001, ISO 20000, and CMMI level 5 are the foundation for Zensar’s Quality and Service Management System (QMS). The purpose of QMS is continuous improvement. Quality and Service Management Policy and Objectives are established and are reviewed annually for the applicability and suitability of the organization.
Objectives
Deliver services and solutions that meet client requirements
Continually enhance external and internal client satisfaction
Benchmarking against Industry standards
Institutionalizing Delivery Excellence
Deepening organizational expertise in the new ways of working
Certifications
ISO 9001 : 2015
May
1994
Certified for
ISO 9001:1987
April
1997
Upgraded to
1S09001'1994
April
2000
Re-certified
April
2002
Upgraded to
ISO 9001:2000
April
2003
Re-certified
April
2006
Re-certified
Feb
2009
Upgraded to
ISO 9001:2008
March
2012
Re-certified
Re-certified
Jan
2017
Upgraded to
ISO 9001:2015
Jan
2020
Re-certified
April
2023
Re-certified
ISO 20000: 2018
April
2023
Re-certified
Jan
2020
Upgraded to
IS020000:2018
Jan
2014
Upgraded to
ISO 20000:2011
Jan
2017
Re-certified
Dec
2011
Certified for
ISO 20000:2005
CMMi Level 5
April
2023
Re-certified
Jan
2020
Upgraded to
IS020000:2018
Jan
2017
Re-certified
Jan
2014
Upgraded to
ISO 20000:2011
Dec
2011
Certified for
ISO 20000:2005