Productivity Improvement through Optimization

Zensar provides IT Support and Maintenance for the Commerce Applications which has direct and/or indirect impacts in the revenue of the Client. Support services are based on the industry standard ITIL framework which includes but are not limited to, Incident Management, Problem Management, Change Management, System Monitoring, and Critical Period Support. Issues due to continuous system enhancement and customer demand were addressed through optimization, process-oriented and fixing manual effort leakage on various activities.