Smart City Scales Up Satisfaction by Modernizing Contact Center Ops
Public sector
Read time: 5 mins
The administration of one of the largest American cities faced increasing challenges in managing their contact center operations due to outdated technology, which led to multiple inefficiencies.
Zensar helped the city migrate to a modern cloud-based contact center solution to enhance citizen satisfaction, streamline contact center agent operations, and reduce operational costs.
Download our case study to learn more.
