With its 'experience-led everything' approach, Zensar has been a strategic partner to a major bank in South Africa for over a decade. This long-standing collaboration has been anchored in financial services expertise and the application of emerging technologies to drive continuous innovation and operational excellence.

  • Outdated corporate payments infrastructure: Needed to modernize corporate payments systems without compromising on cost efficiency.
  • High rate of false positives: Faced accuracy issues in payment processing due to frequent false positives.
  • Rising operational costs: Experienced growing operational expenses due to legacy AMS practices.
  • Inefficient testing for digital platforms: Suffered from slow and resource-heavy testing processes for digital banking applications.
  • Fragmented user experience across channels: Struggled to deliver seamless user journeys across digital channels due to siloed service management.