The client embarked on a digital transformation journey to improve service delivery, streamline operations, and better support its mission-driven customer base. With a modern Guidewire platform and automation-first approach, the insurer now offers faster, more intuitive experiences while strengthening its foundation for future growth.

  • Limited scalability from legacy systems: Outdated legacy AS400 systems limited operational efficiency and scalability.
  • Need to enhance customer experience: The client needed to improve customer experience to retain and grow its customer base.
  • Inefficiencies in core operations: Complex processes impacted policy management, claims adjustment, and payroll operations.