Energizing Customer Experience by Transforming Onboarding Operations
Banking and financial services
Read time: 5 mins
A UK-based retail exchange broker for trading forex, stocks, and CFDs was facing inefficiencies with its onboarding platform. This led to prolonged onboarding times, increased manual intervention, and a suboptimal customer experience.
Zensar replaced the existing system with a modern, automated solution to deliver a seamless onboarding experience, improving approval rates and funding efficiency.
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