Contextual Automation Within Modern Workplace
We live in a world where the concept of a workplace in terms of automation is changing in a short time. To manage this change, the organizations must have a vision. Earlier, people would go to work and spend 8-9 hours hunched at their desks. However, during the pandemic year, we have seen a paradigm switch in the modern workplace.
The advancement in automation has played an essential role in enhancing working practices. For example, while collaboration tools like emails and phone calls are still important, online tools have made it very convenient to share information and collaborate with internal or external stakeholders across time zones.
Automation tools enhance efficiency by removing repetitive tasks. The objective is that the performance issue for end-user will never be a complication if the user has access to the right tools at the right time.
Automation within digital platforms has become a fundamental element of the enterprise as this provides a better user experience. In this remote working pandemic period, AI-enabled self-healing and self-service platforms will prove to be strategic disruptors.
As the name suggests, Self-Heal is the platform’s intelligence to discover anomalies. The ability to govern with the best action based on rules derived from prior experiences is the key intelligence in self-heal platforms.
Monitoring few activities like log files for errors, hardware latency, or security process incidents, automation can be triggered if something goes wrong and automatically resolves the issue exactly when it occurs. This way, the user’s work goes uninterrupted and the issue is resolved using real-time automation remediation.