Tag: Social media

Business and Social Media Sentiment Analysis

Business and Social Media Sentiment Analysis

Customers may forget what you said but they’ll never forget how you made them feel. – inspired by Maya Angelou In a competitive market wherein corporations compete for clients; patron satisfaction is seen as a key differentiator. Studies say that a ‘totally...

/ February 18, 2018
Finding Humanity in Social Media

Finding Humanity in Social Media

When it comes to social media, the right hashtag can send a tweet soaring. Hashtags are all about getting the word out. #HurricaneHarvey, #PuertoRico and #MumbaiRains are painfully fresh after a banner year for natural disasters. Social media is the shiny object...

/ November 2, 2017

Ride the crest of social media chatter

Imagine a scenario where you and your friend are catching up over coffee and you are sharing all that is going on with your life. Yes, you do the same via Facebook posts, emoticons, chats, status updates etc. but instead, you have...

/ January 5, 2016

Customer engagement in a digital world

We have been hearing a lot about how millennials will rule the retail roost in the coming years. Presently in their 20s and 30s, by 2020 they alone will drive over 30 % of US sales – which will exceed USD 1.2...

/ December 31, 2014

Customer Experience Enrichment through Omni Channel

The biggies of Retail are embracing the Omni Channel opportunity by investing in capabilities to deliver it. Popular cases of successful retailers adopting Omni channel to deliver superior Customer experience are listed below

/ May 7, 2013
1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading...