Tag: Omnichannel

Deliver consistent customer experience by building an integrated platform

Optimizing the Return on Marketing Investment (ROMI) and increasing the product lift by delivering a superior and personalized omnichannel human experience for brands / products / services remains one of the top priorities for CMOs. This overall focus needs to include all...

/ August 4, 2020
From OmniChannel to UniChannel — can Virtual Assistants fundamentally change how Customer Service works today

From OmniChannel to UniChannel — can Virtual Assistants fundamentally change how Customer Service works today

The Smart Speaker install base in the US is growing at 40% .This rate is faster than any other consumer device in the last century — pretty remarkable when you know that these other devices include Radio, TV, Smartphone, PC, and the Internet!...

/ May 21, 2020
The future reality of eCommerce: Augmented & Virtual

The future reality of eCommerce: Augmented & Virtual

‘I would love to buy this corner table for our drawing room, but I am not sure if it would go with the color of the wall’, says my mom, a fifty-seven-year-old lady who had spent the past hour scrolling through the...

/ November 17, 2017

What makes UK retail stand out?

UK Retail is the most vibrant, dynamic, exciting, competitive retail environment globally; in this blog, Zensar Retail Business Head, Andrew Busby, examines what are the trends & driving forces behind this and what this means for the industry. UK Retail leads the...

/ July 10, 2015
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