Tag: customer service

Customer Experience during the COVID19 pandemic

Customer Experience during the COVID19 pandemic

I know, when companies everywhere are struggling to keep their heads above water in view of the global coronavirus pandemic, it is challenging to discuss Customer Experience. The C-Suite has their hands full dealing with business continuity plans, ensuring their employees’ and customers’ safety, enabling remote workers, and doing...

/ May 19, 2020
Customer Journey Mapping

Experiencing the Customer Journey

Consciously considering the entire ecosystem to ensure prospective clients are getting a whole lot more than what they anticipated to make them become actual customers. That’s the latest mantra but this is added on top the logic that it is always better...

/ December 15, 2017
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