Category: Process
Driving Exceptional Digital Experience
Introduction Digital transformation is no longer an option for firms. With most industries competing on customer experience and functioning on wafer-thin margins, technology has proven to be a key enabler for success by introducing automation and transparency in various processes. Still, many...
Retail Avatar – on the other side of 2020
The term “New Normal” should be the first entry in our COVID-19 new normal dictionary. Retail industry and retailers, have seen the maximum upheaval since the outbreak of the pandemic. A fact widely accepted is, until the world sees a vaccine, we...
How AI will transform Team Meetings in the Post-COVID world
A significant number of workers across the globe have been forced to work from home due to the COVID-19 pandemic. Enterprises saw a temporary dip in workforce productivity; however, with time, employee productivity has surged. A survey with 42 Indian CXOs by...
Digital Supply Chains for the Next Normal
The current disruption in the retail industry due to COVID-19 has forced retailers to revamp their existing supply chain. We have to agree that most of the retailers were caught ill-prepared for this scenario. All the industries are settling into new normal,...
Bring on the Creative Strategists
The havoc wreaked in the first half of 2020 has inspired new business models all around the world. In the early days of COVID-19, we saw remote work and curbside pickup quickly rise to the occasion, but we didn’t know how other...
Leveraging Augmented Intelligence as the Next Growth Driver
AI – is it ‘Artificial intelligence’ or ‘Augmented Intelligence’? Is there a difference? Well, one must give due credit to Hollywood for making AI a popular and fascinating concept for the masses. In 1927, we saw the first movie with hints of...
COVID-19 accelerates the Digital Transformation of the Insurance Sector
COVID-19 has impacted regions across the globe, creating a whirlwind effect on consumers, businesses, and the entire workforce. Mid-sized property and casualty insurance companies have not been spared. Today’s market volatility is affecting these businesses, and technology has the potential to transform...
Decoding the AI Revolution in Transforming Employee Experience
In our previous blog, we talked about organizations reimagining employee experience to create a more engaged and productive workforce. With evolving technology, employees expect personalization in every aspect of their lives, including their experience at work. While smaller companies may find it...
Driving Engagement, Business Alignment, and Innovation through HR Digital Transformation – A Practitioners’ Journey
Never was the power of technology so beautifully put to use until the recent few years, where every leader from across domains has leveraged it to delight customers and employees alike. Technology has democratized engagement and experience, empowered organizations, and, most importantly,...
Re-thinking Digital Workforce with Intelligent Automation and the Digital Worker
Twenty years ago, less than 10 percent of humans were connected to the internet, and today over 60 percent of the world’s population is connected and highly dependant on the world wide web. Engineering innovation and the use of machines have helped...
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