Shikhar Agrawal

All posts by Shikhar Agrawal

Correcting faulty customer addresses with Machine Learning: Part 2

In part 1, we learned about importance of address matching, challenges and common algorithmic approaches for address matching. In part 2, we will talk about importance of Machine Learning in address matching and various Machine Learning approaches that can be used. Importance...

/ November 26, 2020

Correcting faulty customer addresses with Machine Learning: Part 1

Introduction We’ve all taken really well to having an online presence, but that in no way has diminished the importance of our physical addresses. In fact, when we interact with any company, we are often authenticated through our name and address. This...

/ November 26, 2020

Active Learning in Conversational AI

Conversational Artificial Intelligence is a set of technologies that enable machines to simulate conversations and come up with the most appropriate answers. Gartner estimates that by 2020, 25% of all customer service support channels will be augmented with interactive virtual assistants. The...

/ October 15, 2020
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