Sanjay Kalra

All posts by Sanjay Kalra

From OmniChannel to UniChannel — can Virtual Assistants fundamentally change how Customer Service works today

From OmniChannel to UniChannel — can Virtual Assistants fundamentally change how Customer Service works today

The Smart Speaker install base in the US is growing at 40% .This rate is faster than any other consumer device in the last century — pretty remarkable when you know that these other devices include Radio, TV, Smartphone, PC, and the Internet!...

/ May 21, 2020
Customer Experience during the COVID19 pandemic

Customer Experience during the COVID19 pandemic

I know, when companies everywhere are struggling to keep their heads above water in view of the global coronavirus pandemic, it is challenging to discuss Customer Experience. The C-Suite has their hands full dealing with business continuity plans, ensuring their employees’ and customers’ safety, enabling remote workers, and doing...

/ May 19, 2020
1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading...