All posts by Rahul Gupta

Customer Journey Mapping

Experiencing the Customer Journey

Consciously considering the entire ecosystem to ensure prospective clients are getting a whole lot more than what they anticipated to make them become actual customers. That’s the latest mantra but this is added on top the logic that it is always better...

/ December 15, 2017

Realizing the Benefit

Every investment, or for that matter every minor change in any organization is done for a single objective i.e. the business benefit. There are various terms to describe it; it could be called ROI, cost, savings, time reduction and much more. Every...

/ July 18, 2016
The Don’ts for a Leader – From Manager to a Leader

The Don’ts for a Leader – From Manager to a Leader

Everyone looks for a leader in the manager and there are many opportunities for a manager to become a leader but before going there, it is imperative to become an effective manager first. And everyone tries to find the traits of what...

/ July 12, 2016
Diagnosing-the-Problem-Definition

Diagnosing the Problem Definition

Every problem has defined way of solution but most important step in a problem solving methodology is the problem definition. You do this step incorrectly, and the problem would become a mystery and you will keep going to and fro on the...

/ July 7, 2016

Quality Assurance – Still Needed?

Quality Assurance service helps the organization in getting an independent third party view of the process implementation and compliance. The function works as the in-process check of the activities being carried out; ensuring required level of quality is achieved during the software...

/ June 27, 2016

The Science of Tool Selection

Tool selection for any organization is a challenge. The reasons are both technical and cultural as in most cases there is always some tool that exists and the need is to have a better one which overcomes the challenges posed by the...

/ June 20, 2016

Achieving Breakthroughs Improvements through Business Process Modelling

The objective is and has been improvements in any form – Business Outcomes, Time, Cost, Quality or customer satisfaction but end of the day it all ties down to the underlying processes which deliver the business result and are liable to perform....

/ June 17, 2016

The Consulting Paradigm

I am core consultant by profession; I have been consulting in the IT Process domain around the globe. To speak with my experience an organization engage with consultants in 2 ways; either consultant have answers to the questions organization has or they...

/ June 17, 2016

Opportunity Cost @ Operations

Cost savings is the agenda that CIOs run the whole year along with ensuring both Run the business and Change the business aspects of IT delivery. The business is constantly putting pressure to reduce the impact the IT budget is having on...

/ June 17, 2016

The GEMBA WALK –Your Engagement with Management

“If you wait for people to come to you, you’ll only get small problems. You must go and find them. The big problems are where people don’t realize they have one in the first place.” W. Edwards Deming Go to Gemba; essentially...

/ June 17, 2016
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