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All posts by Patrick Bourke

A New Era with the Launch of Digital TPM Support

It has truly been a while since the birth of third party maintenance (TPM) changed the way OEM maintenance services were delivered. TPMs were originally considered the ‘outsiders, independents, consultants,’ and were even initially viewed as somewhat lacking in the ways of...

/ January 31, 2017

Deja View – Rise of the Cloud “Cable Company”

The data center and IT services industry is currently in the throes of the great Cloud upheaval. Across the globe, OEMs and technology companies are all scrambling to deal with the mass exodus of their traditional product customers into the “digital only...

/ June 17, 2016

Five Ways IT Management Services can Improve Customer Loyalty

It’s a fact that sourcing new customers combined with opening new markets are essential pillars to any organization’s growth. However, keeping and growing existing customers is the life blood of any organization. You can contract all the new business in the world,...

/ September 24, 2015
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